Refunds and reprints
Draft for legal review. The binding text will be published here once our lawyer approves it; the Hebrew version prevails.
Last updated:
What this covers
Printed books ordered through us, extra copies and gifts, and the digital plan. Operators and organizations are covered by their own agreement.
Printed books are made to order
Every book is printed on demand from an edition the person interviewed approved himself. Subject to the law, an order cannot be cancelled once it has been sent to the printer.
Cancelling before printing
You can cancel a printed-book order, or change its delivery address, until the files are sent to the printer, for a full refund.
Printing or delivery defect: a free reprint
If a book arrives with a printing or binding defect, missing or misordered pages, binding on the wrong side, or damage in delivery, we reprint it at our cost or refund you, as you prefer. Send a photo within 14 days of delivery; there is no need to return the book.
A mistake found after approval
The book is printed exactly as approved. To correct a mistake found after printing, approve a new edition and order a copy at the normal copy price. If what was printed differs from what was approved because of our error, we reprint it at our cost.
Late delivery
If an order runs late, we will tell you. Until printing starts, you may cancel for a full refund.
The digital plan
You can cancel the digital plan within 14 days of purchase. If no interview call has taken place yet, you get a full refund. [To decide: what is refunded once calls have taken place.]
How to ask
Write to admin@storyechoes.com with your order number. Refunds go back to the original payment method within 14 days of approval.